Davis Controls Limited is committed to ensuring that we provide a safe,
welcoming, barrier-free and accessible environment for our employees, customers,
prospects, suppliers, job applicants, visitors and others who enter into our
premises, to do business with us.
We are committed to giving people with disabilities
the same opportunity to access our goods and services and
allowing them to benefit from the same service, in the same place and in similar
way as other stakeholders who enter our premises, do business with us, access
our web site or communicate with us.
Davis Controls welcomes and encourages applications from people with
disabilities. Accommodations are available upon request for candidates taking
part in all aspects of the selection process.
In accordance with the Accessibility for Ontarians with
Disabilities Act, 2005, (AODA) Accessibility Standards for Customer Service,
Davis Controls Limited is committed to providing accessible goods or services to
all of our customers.
We are dedicated to providing goods or services that
can be accessed in an equitable manner, as all of our customers are valued.
Furthermore, no customer should expect to have to
make any additional effort in accessing our goods or services or use an
alternate process in which the goods or services can be accessed.
In instances where Davis Controls Limited has had to
make any amendments to the process of accessing our goods
Communication is an integral part of our customer service
Davis Controls Limited is dedicated to making reasonable
efforts to take into account our customers’ specific needs when communicating
Davis Controls Limited clearly understands that
communication styles vary and that not all persons with the same disability use
the same communication modalities.
Therefore, Davis Controls Limited has made every
effort to ensure that our employees take this into consideration and, when
unsure, to always ask our customers how best to communicate with them.
Davis Controls Limited will train
its employees who have direct interaction with our customers, on how to most
effectively interact and communicate with persons with disabilities.
Davis Controls Limited is committed to providing telephone
services to our customers.
We will make reasonable efforts to provide
accessible telephone service to our customers.
We will train employees to communicate over the
telephone in clear and plain language.
We will offer to communicate with customers via
mail, fax, e-mail, web access, if telephone communications is not suitable for
We will ensure that our staff are trained and familiar with
various assistive devices that may be used by customers with disabilities while
accessing our goods or services.
Service Animals and Support Persons
Davis Controls Limited employees, volunteers and third part
contractors shall accommodate the use of service animals and support persons by
customers with disabilities who are accessing our services and facilities.
At no time will a person with a disability who is
accompanied by a support person be prevented from having access to his or her
support person while on the Company’s premises.
In the event of a planned or unexpected disruption to
services or facilities for customers with disabilities, Davis Controls will
notify customers promptly.
This clearly posted notice will include information
about the reason for the disruption, its anticipated length of time.
This notice will be placed at the location and on
To make certain that we provide goods and services in an
accessible manner, Davis Controls Limited will provide training to all employees
who deal with customers.
Training is also provided to persons responsible for
the development of our customer service policies, practices and procedures.
The training includes the following:
An overview of the Accessibility for
Ontarians with Disabilities Act, 2005 and the requirements of the customer
How to interact and communicate with
people with various types of disabilities.
How to interact with people with
disabilities who use an assistive device or require the assistance of a service
animal or support person
How to use the alternative means to
help provide goods or services to people with disabilities.
What to do if a person with a
disability is having difficulty in accessing Davis Controls Limited goods and
The Company’s policies, practices and procedures relating
to this Ontario Accessibility Customer Service Standards
Training for new staff members will occur within the first
three months of employment as part of Davis Controls orientation training for
Ongoing training will be provided to all staff with respect
to any changes to Davis Controls Limited policies, practices and procedures.
The ultimate goal of Davis Controls Limited is to meet and
surpass customer expectations while serving customers with disabilities.
Comments on our services regarding how well those
expectations are being met are welcome and appreciated.
Feedback regarding the way Davis Controls Limited provides
goods and services to people with disabilities in Ontario can be made verbally
in person or by phone or by e-mail or fax.
All feedback will be directed to Human Resource
Customers can expect to hear back in ten business days.
In Person or by Telephone
2200 Bristol Circle
Call, (905) 829-2000, Fax:
Attn: Executive Assistant
Davis Controls Limited is committed to developing customer
service policies that respect and promote the dignity and independence of people
Therefore, no changes will be made before
considering the impact on people with disabilities.
Questions About This Policy
If anyone has a question about
our policy, or if the purpose of a policy is not understood, please contact
information can be found at:
More information about the Accessibility for Ontarians with Disabilities Act
(2005), can be found at:
Our Accessibility Compliance Report, can be found at:
Compliance Report - ACR-15352.pdf