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Terms

Davis Controls Ltd. - Terms and Conditions of Sale

Our terms and conditions apply to all orders. We do not accept any deviations from our terms. If your P.O. or other correspondence lists terms that are different from ours, we may process your order, but we do not accept the terms. We reserve the right to change our terms and conditions of sale at any time and without prior notice. Our terms and conditions in effect on the day an order is accepted shall apply without deviation. If you have any questions about whether the terms and conditions in this reference are still in effect, please inquire at the time you place your order. All orders are subject to acceptance by us at our company head office in Oakville.

 

Security interest

We maintain a security interest in our products. That is, we reserve the right to repossess any equipment for which we have not been paid. This includes products that have already been shipped to an end customer.

 

Taxes

Davis Controls Ltd. is obligated to charge and collect sales tax as noted below. Tax-exempt customers must submit their tax exemption certificate to avoid tax. We do not add or collect tax for sales into the USA. It is the customer’s responsibility to pay any appropriate tax, tariffs or duties when necessary.

We collect taxes as noted below:
GST is collected in all provinces and territories 5%
PST is collected in all provinces and territories
HST – Ontario, New Brunswick, Newfoundland 13%
GST and PST – British Columbia 5% and 7%
HST – Prince Edward Island 14%
HST – Nova Scotia 15%
GST and PST – Manitoba 5% and 7%
GST and PST – Saskatchewan 5% and 5%
GST and PST – Quebec 5% and 9.975% (tax on tax)

 

Receiving shipments

Please inspect all deliveries promptly. You must notify us within 48 hours of receipt with reported discrepancies or shortages.

 

Backorders

While we constantly strive to have all products in inventory, you may order an item that is temporarily out of stock. For online customers, we show item availability on our product pages and shopping cart so that you will know if the product is available from stock. Online, stock status is calculated at the time the Web page is generated. If you place the order a significant time later, the displayed status may no longer be accurate. It would be advisable to check again just before order placement. If an item is not in stock, it will be placed on backorder and shipped when the item is available via the same shipping method as the original order.

You may cancel a back order at any time prior to shipping (with the exception of some special orders) by contacting us at info@daviscontrols.com or call 800.701.7460

 

Business hours

Monday - Friday • 9:00 am - 4:00 pm EST
Of course, our Web site, fax machine, phone mail and e-mail systems are 24/7, so please feel free to order online, fax an order or leave a message at any time.


Orders processed

If you are placing an online order, and there are no credit or shipping issues, the order will be processed as soon as it is received into the business system. For faxed or mailed orders, our goal is to enter all orders the same business day they are received. Orders faxed and e-mailed overnight, on weekends and on national and company holidays will be entered the next business day. Please note that new customer orders may require verification that could result in a delay in processing.

 

Company address and numbers

Please use the address below for all forms or correspondence. 

Mail:
Davis Controls Ltd
2200 Bristol Circle
Oakville, ON L6H 5R3
Canada

30-day money-back returns

We offer a 30-day money-back period on all on-line purchases, beginning 10 days after the date of the invoice. This period provides sufficient time for you to receive the product. Products must be returned in the original boxes in like-new condition. See "Guidelines for Returns" for complete details on how to return a product under the 30-day money back guarantee. Products returned outside the 30-day policy will be subject to restocking fees. All customers are responsible for freight charges to Davis Controls Ltd. when returning products under the 30-day return policy.

 

Warranty

All Davis Controls Ltd. products carry a one-year warranty against defects in materials and workmanship. If a product proves defective in materials or workmanship within one year from the date of purchase, we will replace or repair it. The replacement is your exclusive remedy and our sole obligation for any breach of warranty, except that, if, after a reasonable number of attempts, we are unable to provide you a product that meets the above warranty, we will refund the purchase price for that product, as our sole obligation and your sole remedy. Davis Controls Ltd.’s standard policy is that all customers are responsible for freight charges to Davis Controls Ltd. when returning products under the warranty return policy. In no event will we be liable, whether in contract, tort or under any other legal theory, for lost profits or revenues, loss of use or similar economic loss, for any indirect, special, incidental, consequential, punitive or similar damages arising out of or in connection with any products (including non-conforming products), or for any third-party claims against you relating to the products, even if we have been advised of the possibility of such claim. In no event will our monetary liability (whether in contract, tort or under any other legal theory) in respect of any product exceed the purchase price that you paid to us for it. This warranty will be void if product date codes or serial numbers are removed or defaced. Of course, warranties also do not apply to products that have been subject to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized repair, misuse, neglect, accident, alteration, improper installation or other acts which are not our fault, including damage caused in shipping. Our warranty also does not apply to any product that has been damaged by external causes such as fire, flood, sand, dirt, lightning, exposure to weather, acts of God, battery leakage, theft, blown fuses, improper use of any electrical source or connection to product not recommended in writing for interconnection by us.

To minimize the risk of potential safety problems, you should follow all applicable local and national codes that regulate the installation and operation of your equipment. These codes vary from area to area and usually change with time. It is your responsibility to determine which codes should be followed and to verify that the equipment, installation and operation is in compliance with the latest revision of these codes. At a minimum, you should follow all applicable sections of the National Fire Code, National Electrical Code, and the codes of the Canadian Standards Association (CSA) or the National Electrical Manufacturers Association (NEMA). There may be local regulatory or government offices that can also help determine which codes and standards are necessary for safe installation and operation. Equipment damage or serious injury to personnel can result from the failure to follow all applicable codes and standards. We do not assume any responsibility for your product design, installation or operation. Our products are not fault-tolerant and are not designed, manufactured or intended for use or resale as on-line control equipment in hazardous environments requiring fail-sale performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines, or weapons systems, in which the failure of the product could lead directly to death, personal injury or severe physical or environmental damage. Always consult the appropriate product documentation prior to using the equipment. If you have any questions concerning the installation or operation of this equipment, or if you need additional information, please call for assistance.